The privacy of your data — and it is your data, not ours! — is a big deal to us. In this policy, we lay out: what data we collect and why; how your data is handled; and your rights to your data. We promise we never sell your data: never have, never will.

This policy applies to all products build and maintained by Rental Panel including Rental Panel (all versions).

What we collect and why

Our guiding principle is to collect only what we need. Here’s what that means in practice:

Identity & access:

• When you sign up for a Rental Panel product, we typically ask for identifying information such as your name, email address, maybe a company name, access to spreadsheets, drive, drive files. That’s just so you can personalize your new account, create new spreadsheets, link up your orders with spreadsheet and we can send you invoices, updates, or other essential information. We also give you the option to attach all your orders history with spreadsheets. We’ll never sell your personal info to third parties, and we won’t use your name or company in marketing statements without your permission either.



Billing information

• When you pay for a Rental Panel product, we ask for your credit card and billing address. That’s so we can charge you for service, calculate taxes due, and send you invoices. Your credit card is passed directly to our payment processor and doesn’t ever go through our servers. We store a record of the payment transaction, including the last 4 digits of the credit card number and as-of billing address, for account history, invoicing, and billing support. We store your billing address to calculate any sales tax due in the United States, to detect fraudulent credit card transactions, and to print on your invoices.



Geolocation data

• We log all access to all accounts by full IP address so that we can always verify no unauthorized access has happened. We keep this login data for as long as your product account is active.
  
  We also log full IP addresses used to sign up a product account. We keep this record forever because they are used to mitigate spammy signups.
  
  Web analytics data — described further below — are also tied temporarily to IP addresses to assist with troubleshooting cases. We blind all web analytics data after 30 days.



Website interactions

• When you browse our marketing pages or applications, your browser automatically shares certain information such as which operating system and browser version you are using. We sometimes track specific link clicks to help inform some design decisions. These web analytics data are tied to your IP address and user account if applicable and you are signed into our Services. We blind all of these individual identifiers after 30 days.
  
  Historically — including within the last 12 months — we have used third-party web analytics software. We no longer do for our actively sold and developed products and their marketing sites (Rental Panel). We are in the process of removing third party web analytics software from our other products and web properties.



Cookies and Do Not Track

• We do use persistent first-party cookies to store certain preferences, make it easier for you to use our applications, and support some in-house analytics. A cookie is a piece of text stored by your browser to help it remember your login information, site preferences, and more. You can adjust cookie retention settings in your own browser. To learn more about cookies, including how to see which cookies have been set and how to manage and delete them, please visit: www.allaboutcookies.org.
  
  At this time, our sites and applications do not respond to Do Not Track beacons sent by browser plugins.

Voluntary correspondence

• When you write Rental Panel with a question or to ask for help, we keep that correspondence, including the email address, so that we have a history of past correspondences to reference if you reach out in the future.
  We also store any information you volunteer like surveys. Sometimes when we do customer interviews, we may ask for your permission to record the conversation for future reference or use. We only do so if you give your express consent.

Information we do not collect

• We don’t collect any characteristics of protected classifications including age, race, gender, religion, sexual orientation, gender identity, or gender expression. You may provide these data voluntarily, such as if you include a pronoun preference in your email signature when writing into our Support team.
• We also do not collect any biometric data. You are given the option to add a picture to your user profile, which could be a real picture of you or a picture of something else that represents you best. We do not extract any information from profile pictures: they are for your use alone.
• We also do not collect any biometric data. You are given the option to add a picture to your user profile, which could be a real picture of you or a picture of something else that represents you best. We do not extract any information from profile pictures: they are for your use alone.

When we access or share your information Our default practice is to not access your information. The only times we’ll ever access or share your info are:

• To provide products or services you’ve requested. We do use some third-party services to run our applications and only to the extent necessary process some or all of your personal information via these third parties. You can see the list of third-party services we use in each product: Rental Panel, sheets rentalpanel. Having subprocessors means we are using technology to access your data. No Rental Panel human looks at your data for these purposes.
• To help you troubleshoot or squash a software bug, with your permission. If at any point we need to access your account to help you with a Support case, we will ask for your consent before proceeding.
• To investigate, prevent, or take action regarding restricted uses. Accessing a customer’s account when investigating potential abuse is a measure of last resort. We have an obligation to protect the privacy and safety of both our customers and the people reporting issues to us. We do our best to balance those responsibilities throughout the process. If we do discover you are using our products for a restricted purpose, we will report the incident to the appropriate authorities.
• When required under applicable law. If the appropriate law enforcement authorities have the necessary warrant, criminal subpoena, or court order requiring we share data, we have to comply. Otherwise, we flat-out reject requests from local and federal law enforcement when they seek data. And unless we’re legally prevented from it, we’ll always inform you when such requests are made. We have never received a National Security Letter or Foreign Intelligence Surveillance Act (FISA) order. If Rental Panel is acquired by or merged with another company — we don’t plan on that, but if it happens — we’ll notify you well before any info about you is transferred and becomes subject to a different privacy policy.

Limitation of Liability

Under no circumstances and under no legal theory, tort, breach of contract or warranty or otherwise, shall Rental Panel be liable to the user or any other party for any indirect, special, punitive, incidental, or consequential damages of any character including, without limitation, damages for work stoppage, computer failure or loss of revenues, profits, goodwill, use, data or other intangible or economic losses. In no event will Rental Panel be liable for any damages even if you or any other party shall have informed us of the possibility of such damages. You assume total responsibility for your use of the Service. Your only remedy against Rental Panel for dissatisfaction with the Services is to stop using the Service.

Copyrights

Rental Panel supports protection of intellectual property rights of other individuals. In accordance with the Digital Millennium Copyright Act ("DMCA") and other applicable laws, in our Service it is not allowed to upload content that infringes any third party’s copyrights. In appropriate circumstances and at our sole discretion, we can terminate accounts which are deemed to be repeat infringers of a third party’s copyrighted works.

This document constitutes the entire and exclusive agreement between the parties with respect to the subject matter hereof and supersedes all other communications, whether written or oral.